Icinga Web 2 + Guacamole: Speeding up your incident resolution

Service desks often have to deal with problems quickly in order to meet service level agreements’ resolution times and keep their customers happy. This can be a challenge if repetitive tasks eat into valuable troubleshooting time.

Integrating HTML5-based remote desktop connection software like Apache Guacamole can help reduce set-up time but how do you deal with thousands of servers and MSP (Managed service provider) challenges?

Speaker

  • Luke Gripenberg Luke Gripenberg Opsdis
    Luke Gripenberg
    Luke Gripenberg
    Opsdis

    Luke is a senior consultant at Opsdis. Having worked many years as a system administrator, he believes that integration between monitoring systems and connected systems should be as seamless as possible. This way, problems can be solved as soon as they arise.

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Date

Jun 24 2020

Time

11:30 am - 11:45 am